Professional Rug Cleaning

OFF SITE. FREE COLLECTION & DELIVERY. £3.50 PER SQUARE FOOT

We send all our rugs to a rug spa in Chester. This way, your rug can be not only cleaned in the correct way, but thoroughly dried for its return. Our turn around time is usually around 2 weeks, but can sometimes be quicker. We send batches to Chester every month which is how we are able to offer this at these prices (INCLUDING FREE COLLECTION & DELIVERY)

Step 1. Inspection and Identification

We thoroughly inspect your rug. Firstly to identify your rug, knowing the construction and origin of your precious rug means we are able to decide on the best cleaning method and process. Then, we fill out a pre-inspection form where we make any notes of any pre-existing issues found, we also like to take before and after photographs.

Step 2. Power vacuum

Using an industrial vacuum, we power vacuum your rug, This removes the initial dry soils sitting close to the surface of the rug, it is then turned over to vacuum the back of the rug.

rug beating in thanet

Step 3. Rug Dusting

We place your rug face down on dusting grids ready for the beating machine, (not as scary as it sounds). This is when all those soils, grit and debris deep down in the pile of the rug is removed. The beating machine gently beats the back of the rug breaking up and loosening all those compacted soils.

Rug being dusted during the cleaning process

Step 5. Rug Cleaning

We would have decided on the best cleaning method for your rug at the Inspection stage. Most rugs that we clean are suitable for our submersion cleaning method, this is where the rug will be placed in the rug washing pit filled with about an inch of water and the rug cleaning solution is worked into the rug, agitated mechanically or by hand depending on the rug and repeated on the reverse side for a truly thorough clean.

Step 6. Spot and stain removal – Fringe Cleaning

If there are any remaining spots and stains after the rug has had its initial clean, they are treated at this stage. We have a variety of specialist products to treat most stains. On occasion, there might be a stain that is permanent, even with all our expert knowledge and specialist products we won’t be able to remove a permanent stain.


If your rug has fringes these will be cleaned at the same time as the cleaning process or after depending on your rugs construction and fibres.

Step 7a. Pre-treatments and Rinsing of Contaminates

If your rug has an odour problem or maybe your pet has had an accident. We have the perfect solution with our Pet pre-treatments for pet accidents and odours. We also have a great way to rinse these contaminates out of your rug thoroughly. We can use our Centrifuge spinning machine, it can flush water through your rug at the same time as rinsing so we can thoroughly remove any nasty odours or accidents after a pre-treatment.

Step 8. Removing Moisture

Removing the excess water from your rug quickly is also an essential part of the process, so we use an industrial piece of equipment called a Centrifuge, a machine which can spin your rug and remove all that excess moisture in seconds, this eliminates any issues that can be caused by leaving a rug wet for too long. Your rug will come out feeling slightly damp ready to be hung and dried thoroughly in the drying room.

The drying process is a critical part of rug cleaning, that’s why many company’s will not clean you rug, because they don’t have the facilities to dry the rugs sufficiently and effectively. A surface clean may make your rug “look” clean for a short period of time but the soils soon wick back up to the surface.

To clean your rug correctly it needs to be cleaned deep down a thoroughly, Meaning the rug will be very wet and unless you have the superior equipment to dry them quickly then you can run into many problems such as dye migration and buckling.

Our rug cleaning technicians possess the superior equipment, along with the knowledge, training and expertise for that true professional rug cleaning service that your rug really deserves.

Step 9. Drying

Once your rug has been spun in the centrifuge it the needs time to dry, Depending on your rugs fibres and construction it will either be hung to dry or laid to dry in the drying room. We can speed dry your rugs in the drying room with the use of fans and dehumidifiers.

Step 11. Post Air Dusting and Final Inspection

Once your rug is totally dry, it will go through a final air dusting, This ensures the removal of any tiny particles that may have survived the earlier processes, the added bonus of a final air dusting is the rug feels soft to the touch.

Then we complete a final inspection of your rug to make sure it’s in the best possible condition, We want it to be in perfect for it’s return home.

Step 12. The Finishing Touch

The final step of this thorough rug cleaning process is to vacuum the rug one last time before it is packed in a special bag ready for delivery back to your home.

Not all Rugs can be cleaned using all of these steps, However we guarantee your rug will go through the most thorough cleaning process. The construction and fibres type of your rug will determine if it will need to be cleaned using a different process. We use our expert knowledge to determine which cleaning process will be best suited to your rug, this includes dry cleaning or low moisture cleaning.